"Where do I start – without wanting everything at once?"
You need clarity: What makes sense, what comes first – and what lasts during operation?
Concentrate on your tasks - we take care of the smooth operation of your cloud environments. Our managed services relieve your internal IT by taking over the entire management and optimization of Microsoft 365 (M365) and Azure.
We start with your initial situation – not with a standard offer. This creates a roadmap that fits your pace, your risks and your operations.
The story behind it
Managed means: operations that continually improve – not just tickets.
Operation without surprises in the tenant. Microsoft 365 and Azure run daily - but patches, incidents, licenses and governance require constant attention. Internal IT is often caught between projects and disruptions; External help should relieve the burden, not just process tickets.
Adiumento approach: We take over M365/Azure operations with SLAs, runbooks, proactive monitoring and regular reviews - including clear responsibilities and measurable KPIs.
→ Result: Result: Cloud operations that can be planned – with transparency for IT management and management.
What’s in it for you?
Services
Monitoring, security and backup for M365 and Azure.
01
Proactive monitoring & maintenance
Continuous monitoring of your M365 tenants for early detection of irregularities.
02
Automated security
Management of automated updates, security policies and license management.
03
Backup & Restore
Implementation of professional backup solutions for critical M365 data (Exchange, SharePoint, Teams).
Scope of services
Scope of services
Typical building blocks – combined into a setup that fits your size and maturity level.
Tenant operation
We take over or structure recurring operational tasks for Microsoft 365 and cloud environments. This includes administration, monitoring, incident handling, changes and traceable documentation.
Service Levels
We define services, response times, responsibilities and escalation paths so that expectations and operations match. This makes it clear what is included in the service and how concerns are prioritized.
Reviews
We establish regular service reviews with reports, findings and improvement measures. This means that operations are not only carried out reactively, but are also continuously controlled and further developed.
In Focus
- Tenant operation
- Service Levels
- Reviews
What you get in concrete terms
No slides with no effect – but artifacts that your team and auditors can understand.
Onboarding & Transition Plan
Structured takeover with inventory, risks, interfaces and communication plan. This makes it clear which services will be taken over, which dependencies exist and how operations will start in a controlled manner.
SLA/KPI setup (Reports & Reviews)
Defined SLAs, KPIs, reporting structure and regular service reviews. This means that services, quality and improvements can be controlled in a comprehensible manner.
Runbooks & escalation paths
Operational runbooks for incidents, changes, standard tasks and escalations - versioned, testable and suitable for handovers. This makes operations less dependent on people.
Backlog for improvements/expansions
Prioritized improvement backlog of reviews, monitoring findings and recurring operational topics. This results in planned improvements instead of reactive individual measures.
SOFTWARE & FRAMEWORK
We typically use these modules in combination – tailored to architecture, compliance and your ongoing operations.
Monitoring
Early warning, capacity and stability in operation.
Alerting
Notifications of deviations with clear escalations.
Ticketing
Structured processing with SLAs and tracking.
We prioritize operational tools based on stability, transparency, escalation paths and serviceability - not as a loose list of tools.
Typical examples
This is what it looks like in comparable environments – concrete, comprehensible and transferable to the company.
01
Make operations manageable
Structure inventory, runbooks and responsibilities so that services are operated in a transparent manner.
02
Measure service quality
Define SLAs, KPIs and review rhythms so that operations not only react but can be controlled.
03
Make changes plannable
Manage patches, changes and enhancements with clear communication, risk assessment and fallback options.
04
Keep improvements visible
Transfer recurring topics from tickets, monitoring and reviews into a prioritized improvement backlog.
Mini case: Operation with KPI reviews
A typical approach when Microsoft 365 and cloud operations are to be taken over and measurably controlled.
Background
Reactive tenant operations
Incidents, patches and changes run without consistent runbooks, KPIs or clear responsibilities.
Action
Onboarding and control
Inventory, runbooks and monthly reviews with KPIs are introduced and coordinated with IT management.
Results
Plannable service operations
An improvement backlog makes recurring themes visible and keeps quality continuously controllable.
Approach
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01
Onboarding
Takeover structured.
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02
Operations
SLA supported service.
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03
Reporting
Reviews and KPIs.
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04
Optimise
Continuous improvement.