{"id":1032,"date":"2025-08-15T09:11:56","date_gmt":"2025-08-15T09:11:56","guid":{"rendered":"https:\/\/adiumento.example\/?page_id=1032"},"modified":"2026-07-30T11:30:06","modified_gmt":"2026-07-30T09:30:06","slug":"support","status":"publish","type":"page","link":"https:\/\/adiumento.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-left home-hero service-page-hero is-light\" style=\"min-height:420px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1344\" height=\"768\" class=\"wp-block-cover__image-background wp-image-72206\" alt=\"\" src=\"https:\/\/adiumento.de\/wp-content\/uploads\/2025\/08\/adiumento-it-service-hero-3.png\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-dark-background-color has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Support<\/h1>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Fast help during ongoing operations \u2013 with clear paths and responsibilities.<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-section-light service-page-orientation adiumento-passage is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group service-empathy-block service-empathy-block--centered is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"service-empathy-block__question wp-block-paragraph\">Where to start<\/p>\n\n\n\n<p class=\"service-empathy-block__text wp-block-paragraph\">In the event of a disruption, every minute counts \u2013 <strong>Clear escalation and accessible contact persons<\/strong> are crucial.<\/p>\n<\/div>\n\n\n\n<p class=\"has-text-align-center service-orientation__text wp-block-paragraph\">Existing customers can reach us via the agreed channels. For new inquiries, we start with a short conversation to classify them.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-section-neutral service-value-section adiumento-passage is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center\">This is how we support<\/h2>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top adiumento-value-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Incident<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Prioritization and structured processing.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Service Desk<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Tickets, SLAs, communication.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">improvement<\/h4>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Reviews and measures from trends.<\/p>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u201cWhere do I start?\u201d In an incident every minute counts \u2013 clear escalation and reachable contacts are decisive. Existing customers reach us via the agreed channels. For new enquiries we start with a short scoping call. This is how we support incident prioritisation and structured handling. Service desk tickets, SLAs, communication. Improvement reviews and actions from trends.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/comments?post=1032"}],"version-history":[{"count":15,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032\/revisions"}],"predecessor-version":[{"id":73405,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032\/revisions\/73405"}],"wp:attachment":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/media?parent=1032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}