{"id":1032,"date":"2025-08-15T09:11:56","date_gmt":"2025-08-15T09:11:56","guid":{"rendered":"https:\/\/adiumento.example\/?page_id=1032"},"modified":"2026-06-16T12:15:40","modified_gmt":"2026-06-16T10:15:40","slug":"support","status":"publish","type":"page","link":"https:\/\/adiumento.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wp-block-cover alignfull is-position-center-left home-hero service-page-hero is-light alignfull\" style=\"min-height:420px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1344\" height=\"768\" class=\"wp-block-cover__image-background wp-image-72206\" alt=\"Support\" src=\"https:\/\/adiumento.de\/wp-content\/uploads\/2025\/08\/adiumento-it-service-hero-3.png\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-dark-background-color has-background-dim-50 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><h1 class=\"wp-block-heading\">Support<\/h1><p class=\"has-medium-font-size wp-block-paragraph\"><strong>Fast help during ongoing operations \u2013 with clear paths and responsibilities.<\/strong><\/p><\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-section-light service-page-orientation adiumento-passage is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group service-empathy-block service-empathy-block--centered is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"service-empathy-block__question wp-block-paragraph\">Where to start<\/p>\n<p class=\"service-empathy-block__text wp-block-paragraph\">In the event of a disruption, every minute counts \u2013 <strong>Clear escalation and accessible contact persons<\/strong> are crucial.<\/p>\n<\/div>\n<p class=\"has-text-align-center service-orientation__text wp-block-paragraph\">Existing customers can reach us via the agreed channels. For new inquiries, we start with a short conversation to classify them.<\/p>\n<\/div>\n\n\n<div class=\"wp-block-group is-style-section-neutral service-value-section adiumento-passage is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center\">This is how we support<\/h2>\n<div class=\"wp-block-columns adiumento-value-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Incident<\/h4>\n<p class=\"has-text-align-center wp-block-paragraph\">Prioritization and structured processing.<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Service Desk<\/h4>\n<p class=\"has-text-align-center wp-block-paragraph\">Tickets, SLAs, communication.<\/p>\n<\/div>\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">improvement<\/h4>\n<p class=\"has-text-align-center wp-block-paragraph\">Reviews and measures from trends.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group is-style-section-accent-light adiumento-cta-section adiumento-passage is-layout-flow wp-block-group-is-layout-flow\"><h2 class=\"wp-block-heading has-text-align-center\">No support contract yet?<\/h2><p class=\"has-text-align-center wp-block-paragraph\">Talk to us about managed services and SLAs.<\/p><div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/kontakt\/\">Book an initial consultation<\/a><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>\u201eWo fange ich an?\u201c Im St\u00f6rungsfall z\u00e4hlt jede Minute \u2013 klare Eskalation und erreichbare Ansprechpartner sind entscheidend. Bestandskunden erreichen uns \u00fcber die vereinbarten Kan\u00e4le. F\u00fcr neue Anfragen starten wir mit einem kurzen Gespr\u00e4ch zur Einordnung. So unterst\u00fctzen wir Incident Priorisierung und strukturierte Bearbeitung. Service Desk Tickets, SLAs, Kommunikation. Verbesserung Reviews und Ma\u00dfnahmen aus Trends. Noch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/comments?post=1032"}],"version-history":[{"count":14,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032\/revisions"}],"predecessor-version":[{"id":72641,"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/pages\/1032\/revisions\/72641"}],"wp:attachment":[{"href":"https:\/\/adiumento.de\/en\/wp-json\/wp\/v2\/media?parent=1032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}